About Scorchio
Scorchio is owned by is owned by wirrmann.com ltd. Our company registration number is 05667395 and our VAT registration number is 837 0669 07. You can get in touch with us on 0845 1664504 and our business address is:

Scorchio
wirrmann.com ltd
The Business & Technology Centre
Shire Hill
Saffron Walden
Essex
CB11 3AQ

How to use Scorchio
Shopping at Scorchio is really easy. As you look through our store you can click to add items to your basket. When you've finished shopping you simply proceed to the checkout where we will take all the details we need from you to process your order.

If you experience any difficulties using the site, whether you're buying or just looking, please do let us know and we'll look into it.

Prices & Postage
The costs shown for our products include VAT at 17.5%.

We charge our postage and packing at cost price or cheaper, ensuring you get maximum value for money. For full details of our postage options see Delivery Info. Our products show an approximate weight of the total package. This is a guide only to help our customers keep track of the delivery charge. This is not the exact weight of goods you will receive.

We cannot be held responsible for delayed delivery or non-delivery by the courier company, Business Post, or Royal Mail if the delivery address given is unclear or incorrect. We simply send to the address you give us. Similarly, we cannot be held responsible if the recipient fails to rearrange delivery or collect their parcel after delivery has been attempted. All courier delivery attempts are notified with a calling card that give full details on how rearrange delivery or collect the goods. After delivery has been attempted goods will be held for seven days by Business Post. If a package is returned to us as a result of an incorrect/unclear address or failure to rearrange delivery/collection there will be an additional delivery charge to resend.

As per the dispatch email we send customers when their order leaves us, we strongly recommend that you follow up within 3 working days (UK orders only) if your order hasn't been received. You can do this with us, Business Post (if sent via courier) or with your local Royal Mail Post Office. Please refer to your dispatch email for full details.

Packaging & Breakages
When packing our products we make every attempt to ensure that they will arrive in pristine condition by packaging them well. We use strong postal boxes, shock-absorbing space filler and protective sheaths for goods in glass jars or bottles. If any of your products are broken/damaged and cannot be used then notify us within seven working day, as per our satisfaction guarantee.

Storage
Upon receipt, to ensure your purchases remain in the very best condition, we strongly recommend that you follow the specific storage instructions for each individual product and consume within the best before date.

Out of Stock
If your product is temporarily out of stock we will email you advising how long it will be before it's back in stock with the option to choose an alternative or cancel your order. If you want to wait for your chosen item then we will hold your order until it can be sent in its entirety.

Taking Care with Chilli Products
When using products that contain chilli please take extreme care not to touch your eyes or other sensitve areas of the body - it can hurt! Some products should not be comsumed in large quantities. Follow individual directions on your chosen products to ensure that you enjoy them and that no discomfort is caused.

Nuts & Ingredients
All ingredients are listed in the individual products descriptions. Due to the wide range of products we stock, imported from around the world, we cannot guarantee that our products are free of nuts or nut traces.

Satisfaction Guarantee
We feel confident that you'll be enormously happy with your purchase so if for any reason it doesn't meet your expectations please let us know. Return the goods to us, within seven days of receipt, stating clearly details of your complaint and we will refund you or replace your goods with no quibbles or questions. Send to:

Scorchio
wirrmann.com ltd.
The Business & Technology Centre
Shire Hill
Saffron Walden
Essex
CB11 3AQ

For your own peace of mind we recommend you use recorded delivery when returning goods to us. We will respond to all complaints and returns within five working days of receipt.

Credit & Debit Card Security
We take the greatest effort to ensure the highest possible standards of online security.
We use Protx Secure Ordering Systems to process credit card payments from customers. We do not store any credit card information on our systems or at our premises. Protx are one of the UKs leading Secure Payment Service providers and have been accredited by the UKs leading high street banks inlcuding HSBC and Natwest. Established in 1995, Protx remain leaders in the provision of safe, secure online transactions. Protx use Thawte 2048 bit encryption systems. At the browser 128 Bit SSL is used to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event it is intercepted by someone else.

All card payments are made to 'Wirrmann.com Ltd'. This is the name you will see on your credit card or bank statement.

Privacy Policy
Scorchio and Wirrmann.com ltd. do not disclose buyers' information to third parties. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for two reasons - to process your order and to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing emails from us or from another trader in the future.
The type of information we will collect about you includes your name, address, phone number, email address and credit/debit card details.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.